Incorrect billing rejections on EU inference

Degraded performance Closed · Down 48m

Affected: inference

Timeline

1. Closed 27 Sep 2026, 13:25 UTC operator
   The observation window has passed. Billing remains healthy, and this incident is closed.
2. Resolved 27 Sep 2026, 10:00 UTC operator
   The billing issue affecting inference-eu.pearlresearch.ai is resolved, and incorrect insufficient-billing rejections have stopped. We apologize for the inconvenience and thank you for your patience.
3. Investigating 27 Sep 2026, 09:29 UTC operator
   We have identified the billing issue affecting inference-eu.pearlresearch.ai and are working to resolve it shortly. We will share further updates here.
4. Reported 27 Sep 2026, 09:11 UTC operator
   Requests to inference-eu.pearlresearch.ai are being rejected for insufficient billing even when funds are available.